Refund policy

At SomniSleep, we want you to be satisfied with your purchase. If you experience any issues with your order, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include proof of purchase.

For hygiene reasons, used sleep masks, earplugs, and other personal sleep accessories cannot be returned unless they arrive damaged, defective, or you receive the wrong item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at somnisleepofficial@gmail.com.

Please include:

Your order number.
Photos of the item and packaging.
A brief description of the issue.

Once reviewed, we will arrange a replacement or refund where appropriate.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or an incorrect item was sent.

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages.

Failed Delivery or Returned Packages

If a package is returned because the customer was unavailable, provided an incorrect shipping address, or did not arrange redelivery with the shipping carrier, any refund may be reduced by the original shipping costs and any return shipping or carrier fees incurred, where applicable.

If you need assistance rescheduling a delivery, please contact us and we will be happy to help.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.

Non-Returnable Items

The following items cannot be returned:

Used sleep masks.
Used earplugs.
Personal-use sleep accessories that have been opened or used.
Items damaged due to misuse or improper handling.
Gift cards (if applicable).

Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.